Return Policy

Returns & Exchanges

We truly hope you adore your purchase! But if it’s not quite right, don’t worry — we’re here to help.

You’re welcome to make an exchange or receive store credit within 14 days of receiving your order. We want you to find something you love!

A Few Simple Guidelines

To keep everything fresh and fair:

  • Items should be unused, unworn, and in their original packaging.

  • All tags and labels must still be attached.

  • Please include your order number or proof of purchase when you reach out.

We don’t offer refunds at this time, but you can always choose another item or store credit to use whenever you’re ready. It never expires!

How to Start a Return

  1. Send us a quick note at info@shoplunacapri.com within 14 days of receiving your order.

  2. Let us know your order number and what you’d like to exchange or return for store credit.

  3. Once approved, we’ll share the return shipping details.
    (Return shipping costs are your responsibility unless the item arrived damaged or incorrect.)

Store Credit

As soon as we receive and inspect your return, we’ll email you a digital gift card for the amount of your purchase.
It never expires — so you can take your time finding something you truly love. 💫

If Something’s Not Right

If your item arrived damaged or you received the wrong product, please contact us right away at info@shoplunacapri.com and we will make it right as quickly as possible!